Refund policy

Buy Grand — Return & Refund Policy

Last Updated: September 14, 2026

We accept eligible returns within 7 days from the date of delivery, subject to the conditions below.

1. 7-Day Return Period

Customers may request a return within 7 days of receiving the order if the product is eligible under this policy.

Return requests submitted after 7 days may not be accepted, except where required by applicable law.

2. Damaged or Defective Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Incorrect
  • Missing parts or accessories
  • Significantly different from the product description

please contact us within 48 hours of delivery.

We may request clear photos/videos of the product, packaging, and shipping label to verify the claim.

After verification, we may provide a replacement, refund, or another appropriate resolution, subject to applicable law.

3. Products Damaged After Use

Products that have been used, misused, altered, modified, mishandled, or damaged by the customer after delivery are generally not eligible for return or refund.

This does not affect rights relating to a genuine manufacturing defect or other rights provided by applicable law.

4. Return Conditions

For an eligible return, the product should generally:

  • Be in its original condition
  • Include original packaging, where applicable
  • Include all accessories, manuals, and other supplied items
  • Not show signs of misuse or intentional damage

Returned products may be inspected before a refund or replacement is approved.

5. How to Request a Return

Please contact:

Email: buygrand.in@gmail.com]

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos/videos of the product
  • Photos of the packaging, if damaged

6. Refunds

Once the returned product is received and inspected, an eligible refund will be processed.

Refunds will generally be issued to the original payment method, where technically possible. Processing time may depend on your bank or payment provider.

7. Non-Returnable Situations

A return may be rejected if the product:

  • Has been used and subsequently damaged by the customer
  • Has been intentionally damaged
  • Has been modified or altered
  • Is missing essential parts or accessories
  • Shows signs of misuse or improper handling
  • Is returned after the 7-day return period

This does not affect any rights that cannot legally be excluded under applicable law.

Contact:
Buy Grand
Email: [buygrand.in@gmail.com]